Question 1

How do I get a quote for Salt Lake City chauffeur service?

Accepted Answer

Use the booking form or call our New York dispatch team. We need pickup address, destination, date, time, passenger count, and vehicle type. You receive a fixed quote before you confirm. Hourly charter is billed by the hour, while airport and point-to-point trips use a flat rate with tolls and gratuity included.

Question 2

What is your cancellation policy?

Accepted Answer

Cancel at least twenty-four hours before your scheduled pickup to receive a full refund. Cancellations inside twenty-four hours may be charged the full fare because the vehicle and driver were reserved for your appointment. Changes to flight times, addresses, or vehicle type are handled by our dispatch team when possible.

Question 3

Do you track flights for airport pickups?

Accepted Answer

Yes. We monitor commercial flight numbers for SLC, PVU, and OGD. If your flight is early, delayed, or diverted, we adjust the pickup time and meeting point. For international arrivals, we add extra wait time for customs and baggage. You do not need to call if your gate changes.

Question 4

What is meet-and-greet service?

Accepted Answer

Your driver waits inside the terminal near baggage claim or a designated arrivals door holding a sign with your name. This works well for first-time visitors, executive guests, and groups with luggage. Curbside pickup is also available at SLC and other airports if you prefer a faster exit.

Question 5

Do you provide child safety seats?

Accepted Answer

Child seats and booster seats are available by request when you book. Please tell us the age and weight of each child so we can provide a properly rated seat. Utah law requires children under eight to use an appropriate restraint. We recommend requesting seats at least twenty-four hours in advance.

Question 6

Is gratuity included in the fare?

Accepted Answer

Yes. Our quoted fare includes gratuity for the driver, so you do not need to tip at the end of the ride. Tolls, airport parking fees, and standard waiting time are also included unless otherwise noted. Corporate accounts receive itemized invoices that clearly show each charge.

Question 7

Can my company open a corporate account?

Accepted Answer

Yes. Corporate accounts include monthly billing, centralized reservations, named routes, and consolidated receipts. We serve finance, energy, technology, and healthcare firms in Salt Lake City, Draper, and Park City. Your travel manager can book online, by phone, or by email. Credit terms are available after credit approval.

Question 8

What areas do you cover?

Accepted Answer

We cover Salt Lake City, Park City, Provo, Ogden, and the full Wasatch Front through our vetted local affiliate network. Specific neighborhoods include Downtown Salt Lake City, Sugar House, The Avenues, Cottonwood Heights, Sandy, Draper, and South Jordan. We also run ski resort transfers to Snowbird, Alta, Brighton, Solitude, and Deer Valley.

Question 9

What vehicle types are available?

Accepted Answer

Our fleet includes executive sedans for one to two passengers, SUVs for up to six with luggage, and Sprinter vans for groups of up to fourteen. All vehicles are black, clean, and commercially insured. Let us know your group size and baggage count when booking so we can assign the right vehicle.

Question 10

Can I bring skis or oversized luggage?

Accepted Answer

Yes. SUVs and Sprinter vans accommodate skis, snowboards, boots, golf bags, and large suitcases. We request advance notice for oversized or excess luggage so the driver brings the correct vehicle. Ski resort transfers include roof racks or cargo boxes when needed for multiple sets of gear.

Question 11

Do you allow pets in the vehicle?

Accepted Answer

Service animals are always welcome. Pets are permitted in carriers or with advance approval, subject to a cleaning fee if shedding or accidents occur. Please tell us when booking so we can assign a pet-friendly affiliate and protect the next passenger. We do not allow unrestrained animals on seat upholstery.

Question 12

Is there a minimum for hourly charter?

Accepted Answer

Hourly charter typically requires a three-hour minimum, though event and convention packages may use different minimums. The clock starts at your scheduled pickup time and runs until your final drop-off. You can add stops, extend time, or change destinations through your driver or our dispatch team.

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